Job Title: Sales Administrator
Location: Whistler, BC / Remote
Hydes Leather is a successful B2B e-commerce company based in Vancouver. We are a leading supplier of high end automotive leather and Alcantara to custom car builders, upholsterers and prototypers worldwide. We are committed to providing top-quality materials and offering outstanding customer service to our clients. As we continue to grow, we are seeking a dedicated and organized Sales Administrator to join our team to help us maintain and grow our well established and respected business.
As a Sales Administrator at Hydes Leather, you will play a vital role in supporting our sales team and ensuring the smooth operation of our business day-to-day. This position is a blend of administrative tasks and sales support, requiring excellent communication skills, attention to detail, and a customer-centric approach. - it could evolve into a more sales focussed role for the right candidate. If you are a car enthusiast or have some knowledge of the automotive world, it would be a huge bonus!
Answering Phones: Respond to customer inquiries, provide product information, and assist with orders and general questions from customers. Tracking calls and contacts in our CRM.
Order Processing: Efficiently process orders, manage order logistics, and ensure timely delivery to customers. Dealing with couriers and customs promptly when issues arise.
Sample Management: Prepare and send samples to potential customers, and follow up to ensure customers are satisfied.
Customer Outreach: Reach out to customers to offer support, provide updates, and maintain positive relationships.
Email Enquiries: Respond promptly to email inquiries, addressing customer requests and resolving any issues that may occur in their order process. Writing email newsletters.
Administrative Support: Assist with the organization of sales and marketing team activities, including scheduling meetings, managing calendars and to-do lists, updating CRMs and preparing documents. This role may evolve into making outbound sales once you are trained and comfortable in the position.
Sales follow up: Nurturing leads and current customers. This position could develop into a more sales-focussed role for the right candidate.
Strong communication skills, both written and verbal - you must speak fluent English.
Exceptional organizational skills and attention to detail.
Customer service-oriented with a positive mindset, ensuring a positive customer experience.
Technologically minded and able to learn new software (training will be provided) - we are an Shopify-based ecommerce business so it is critical you are a quick learner and understand technology to a degree.
Previous experience with social media (Instagram, Facebook and YouTube) and Shopify an asset.
Previous experience in administrative support and sales is a plus but we are willing to train the right candidate.
Ability to work in a fast-paced environment, multitask, and adapt to changing priorities.
A genuine passion for cars or automotive culture is a big bonus - our customers live and breathe cars (and boats, bikes and planes!), and we are also a team of car nuts!
How to Apply:
If you're enthusiastic about joining a dynamic team in a leading, and growing automotive e-commerce business and helping us deliver exceptional service to discerning customers we encourage you to apply. Please submit your resume and some words detailing your relevant experience and why you'd be a valuable addition to Hydes Leather to firstname.lastname@example.org
Competitive salary: between CAD $50,000 and $60,000 p/a depending on experience with plenty of possibility to grow within the company.
Excellent career growth and advancement opportunities within the company.
Flexible remote work once trained.
Opportunity to learn new skills in a small, but successful and dynamic business.
At Hydes Leather, we value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.
If you are ready to take on this exciting role and contribute to our success, we look forward to receiving your application.