Privacy Policy
Effective Date: February 14, 2025

Hydes Leather ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make purchases, or interact with our services. This policy complies with Canadian and U.S. privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), the Telephone Consumer Protection Act (TCPA), and, where applicable, the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers: Name, email address, phone number, mailing address.

  • Payment Information: Credit card details, billing address (processed securely by third-party payment processors).

  • Device Information: IP address, browser type, operating system, referring URLs.

  • Transactional Data: Purchase history, order details, shipping preferences.

  • Communication Data: Messages, emails, or customer service inquiries.

We do not knowingly collect information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Processing transactions, shipping products, and handling returns.

  • Customer Support: Responding to inquiries, troubleshooting, and resolving issues.

  • Marketing & Communications: Sending promotional offers, newsletters, or updates (with your consent per CASL and TCPA).

  • Website & Service Improvement: Analyzing website traffic, enhancing user experience, and preventing fraud.

  • Legal Compliance: Meeting regulatory obligations and law enforcement requests.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Payment processors, shipping companies, and IT service providers.

  • Legal Authorities: When required by law or to protect against fraud or security threats.

  • Marketing Partners: Third-party platforms for targeted ads (only with your consent).

4. Your Rights & Choices

Depending on your location, you have the following rights:

  • Opt-Out of Marketing: Unsubscribe from emails or SMS by following the instructions in the message.

  • Access & Correction: Request a copy of your data or correct inaccuracies.

  • Data Deletion: Request deletion of your personal information (subject to legal retention requirements).

  • Do Not Sell My Data (CCPA - If Applicable): If you are a California resident, you can request that we do not sell your personal information.

To exercise these rights, contact us at info@hydesleather.com.

5. Data Security & Retention

We implement industry-standard security measures to protect your data. Personal information is retained only as long as necessary for its intended purpose, legal compliance, or dispute resolution.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie settings through your browser.

7. Cross-Border Data Transfers & GDPR Compliance

As we sell to Canada, the U.S., and the EU, your data may be transferred and stored outside your country of residence. For customers in the European Union, we comply with the General Data Protection Regulation (GDPR) by ensuring appropriate safeguards such as Standard Contractual Clauses (SCCs) for data transfers. You have the right to access, correct, or request deletion of your personal data in accordance with GDPR guidelines.
As we sell to both Canada and the U.S., your data may be transferred and stored outside your country of residence. We ensure appropriate safeguards are in place to comply with relevant privacy laws.

8. Third-Party Links & Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. SMS Usage & TCR Compliance

We adhere to The Campaign Registry (TCR) requirements for SMS communication in the U.S. Any messages you receive from us comply with TCR regulations, ensuring transparency and consumer protection. By providing your phone number and opting into SMS communications, you consent to receive text messages related to order updates, promotions, and customer service.

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at www.hydesleather.com.

You may opt-out of SMS communications at any time by replying "STOP" to any message. Standard message and data rates may apply.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised "Effective Date."

11. Contact Us

If you have questions about this policy or your data, please contact us at:

Hydes Leather
55-314 E Cordova, Vancouver, BC V6A0A5, Canada
Email: info@hydesleather.com
Phone: 6044460379